Northwell at Jones Beach Theater Accessibility Services

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Northwell at Jones Beach Theater, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

If this seating type is sold out online, we will assist you to the best of our ability once you are at the venue. In a general admission event, the accessible viewing area is always available for authorized GA accessible ticketed fans. Please email AccessibilityAtJonesBeachTheater@LiveNation.com with any other questions on accessible seating. 

All venue bathrooms, concession stands, and merchandise stands are accessible. Once at the venue, please visit the Guest Services booth near Gate A with any questions.

Assistive Listening Devices (ALDs) are available for all events. ALD technology in Northwell At Jones Beach Theater is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit the Guest Services Booth on the main plaza near Tunnel A to get a receiver.  A valid photo ID is required in exchange for a device. Availability is limited.

We welcome you to wear a face mask during your visit to Northwell at Jones Beach Theater. Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at accessibilityatjonesbeachtheater@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels on Instagram, Facebook and X.

Fans may text details of their emergency to the number 69050 to make the venue aware of something security or medical related. Fans who require and/or would like to make the venue aware of medical assistance should alert the nearest Crew Member immediately so our onsite medical team can respond as quickly as possible.

Both the main entrance and VIP entrance of Northwell at Jones Beach Theater are accessible. Crew members are always present at the gates to assist fans with mobility devices and other needs, as well as to help guide fans once they enter the venue.

An elevator is located near Tunnel D for seating in the 200 and 300 sections and inside the VIP club for seating in the 100 sections, providing access between all levels of the venue.

First aid services are available onsite and staffed by Northwell medical professionals during events. Medical personnel are positioned on all levels of the venue. The main medical destination is located on the main plaza across from stairwell #1 and #2 in between buildings A and B. All venue Crew Members will be able to provide additional directions on how to locate a medical team member.

Northwell at Jones Beach Theater takes pride in offering a variety of options for fans with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Northwell at Jones Beach Theater cannot guarantee that fans will be free from exposure to specific allergens, including nuts. We strongly encourage fans with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Accessible parking is available outside the venue in main parking field 5. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owner's expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot.

Fans needing assistance who do not have a placard may access the Main Parking Lot 5 to use Drop Off / Pick up Assistance. There is a designated pick-up/ drop-off location in Parking Lot 5 or 5A depending on the event. Please indicate to the roadway crew members that you would like to be directed to the nearest accessible pick-up/drop-off location.

Northwell At Jones Beach Theater honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.

All restrooms at Northwell at Jones Beach Theater are accessible. Family-accessible restrooms are available within the venue inside the VIP area. Please visit the Guest Services booth for assistance in accessing these facilities.

Northwell at Jones Beach Theater offers sensory support services in partnership with Northwell Health and the BeeMindful sensory program. More information can be found here.

Fans may visit the Sensory Room, located within the main plaza near the Ticket Concierge and Sunset Bar, which provides a calm and supportive environment through fidget toys, soft music, calm lighting, and more. In addition, sensory bags are available at the Guest Services and typically include items such as noise-reducing earmuffs, fidget tools, and small sensory regulators. These resources are designed to help fans who may benefit from a quieter or sensory-friendly experience during their visit.

At Northwell Health At Jones Beach Theater, we have specific guidelines to ensure all fans and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other fans or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest services team.

If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible seats. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the fan with the accessible need and one companion.

Complimentary wheelchair escort service is available at all main entry points and levels of the venue. Reservations are not required and are provided on a first-come, first-served basis.

Once you are at the Main Gate, you can request a wheelchair escort to take you to your seat. Simply ask one of the crew members in a yellow shirt. The Accessibility team will then escort your party to the correct elevator and to your purchased seating section.